Customer Satisfaction Measure
Help us improve our services. Please fill out the client satisfaction survey form below.
The Client Satisfaction (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide better service. Personal information shared will be kept confidential and you always have the option to not answer this form.
ANTI-RED TAPE AUTHORITY
PSA Approval No. ARTA-2242-3
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Sex:
Male
Female
Client Type:
Business (private school, corporations, etc.)
Citizen (general public, learners, parents, former DepEd employees, researchers, NGOs etc.)
Government (current DepEd employees or employees of other government agencies & LGUs)
Office transacted with:
ACCOUNTING
ADMIN
BUDGET
CASHIER
CID
HRMO
INFORMATION AND COMMUNICATIONS TECHNOLOGY UNIT
LEGAL
OFFICE OF THE ASDS
OFFICE OF THE SDS
RECORDS
SGOD
SUPPLY
Service availed (select office first):
Are you aware of the Citizen's Charter - document of the SDO services and requirements?:
Yes
No
Did you see the SDO Citizen's Charter (online or posted in the office)?:
Yes - it was easy to find
Yes - but it was hard to find
No
Did you use the SDO Citizen's Charter as a guide for the service you availed?:
Yes
No
Service Quality Dimension (SQD)
Strongly Agree (5)
Agree (4)
Neither Agree nor Disagree (3)
Disagree (2)
Strongly Disagree (1)
Not Applicable (N/A)
I Spent an acceptable amount of time to complete my transaction (Responsiveness)
The office accurately informed and followed the transaction's requirements and steps (Reliability)
My transaction (including steps and payment) was simple and convenient (Access and Facilities)
I easily found information about my transaction from the office or its website (Communication)
I paid an acceptable amount of fees for my transaction (Costs)
I am confident my transaction was secure (Integrity)
The office's support was quick to respond (Assurance)
I got what I needed from the government office (Outcome)
Remarks/Comments/Suggestions (optional):
Please click the submit button to send your response.
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