Customer Satisfaction Measure
Help us improve our services. Please fill out the client satisfaction survey form below.
The Client Satisfaction (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide better service. Personal information shared will be kept confidential and you always have the option to not answer this form.
ANTI-RED TAPE AUTHORITY
PSA Approval No. ARTA-2242-3
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Sex:
Male
Female
Client Type:
Business (private school, corporations, etc.)
Citizen (general public, learners, parents, former DepEd employees, researchers, NGOs etc.)
Government (current DepEd employees or employees of other government agencies & LGUs)
Office transacted with:
ACCOUNTING
ADMIN
BUDGET
CASHIER
CID
HRMO
INFORMATION AND COMMUNICATIONS TECHNOLOGY UNIT
LEGAL
OFFICE OF THE ASDS
OFFICE OF THE SDS
RECORDS
SGOD
SUPPLY
Service availed (select office first):
Which of the following best describes your awareness of a Citizen's Charter?
I know what a CC is and I saw this office's CC.
I know what a CC is but I did NOT see this office's CC.
I learned of the CC only when I saw this office's CC.
I do not know what a CC is and I did not see one in this office.
Would you say that the Citizen's Charter of this office was ...
Easy to see
Somewhat easy to see
Difficult to see
Not visible at all
N/A
How much did the Citizen's Charter help you in your transaction?
Helped me very much
Somewhat helped
Did not help
N/A
Service Quality Dimension (SQD)
Strongly Agree (5)
Agree (4)
Neither Agree nor Disagree (3)
Disagree (2)
Strongly Disagree (1)
Not Applicable (N/A)
I am satisfied with the service that I availed.
I spent an acceptable amount of time to complete my transaction. (Responsiveness)
The office accurately informed and followed the transaction's requirements and steps. (Reliability)
My transaction (including steps and payment) was simple and convenient. (Access and Facilities)
I easily found information about my transaction from the office or its website. (Communication)
I paid an acceptable amount of fees for my transaction. (Costs)
I am confident my transaction was secure. (Integrity)
The office's support was quick to respond. (Assurance)
I got what I needed from the government office. (Outcome)
Remarks/Comments/Suggestions (optional):
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